Are you someone who stays calm under pressure and enjoys helping others during critical situations? If you're a strong communicator who can think quickly, gather accurate information, and provide excellent service when it matters most, this position could be perfect for you. We're looking for a detail-oriented After-Hours Accident Intake Coordinator to serve as the first point of contact for accident reporting outside normal business hours. In this role, you'll play a critical part in ensuring incidents are documented accurately, communicated promptly, and routed appropriately for follow-up and resolution.

About the Position:

• Training Schedule: Monday - Friday; 9 a.m. - 6 p.m.
• Regular Schedule (upon completion of training): Monday - Friday; 12 p.m. - 9 p.m.
• Key Responsibilities:
  • Serve as the first point of contact for after-hours accident reporting.
  • Answer incoming calls and gather detailed information regarding accidents and incidents.
  • Accurately document incident details while maintaining professionalism and empathy in urgent situations.
  • Communicate and coordinate with Field Operations and the Claims Team to ensure timely follow-up.
  • Route accident information to the appropriate parties to support efficient claims handling and resolution.
  • Exercise sound judgment when evaluating and escalating time-sensitive situations.
  • Maintain accurate records and ensure all reporting requirements are completed.
  • May receive training to handle and process property-only claims.
  • Support additional accident intake and claims-related responsibilities as assigned.

• Competitive pay and growth opportunities within a dynamic company.
• 8 paid holidays (after 30 days) and paid time off (after 90 days).
• Affordable insurance options, including medical, dental, vision, and hearing, starting as low as $40.20/week for individual plans and $105.90/week for family plans (effective after 30 days).
• Company-paid life insurance and short-term disability benefits.
• 401(k) with profit-sharing, including traditional and Roth options.
• Referral rewards - earn cash bonuses for referring qualified candidates.
• We have a supportive, team-oriented culture that encourages professional growth. Over 22% of our associates have been with us for 20+ years!

Why Averitt?
We take pride in our team and the work we do. When you join us, you'll work with a talented group of professionals who are committed to providing exceptional service and helping you grow in your career. If you're ready for a change and want to be part of a company that invests in its people, Averitt is the place for you!

Ready to make a change? APPLY NOW to become an After-Hours Accident Intake Coordinator at Averitt!

Averitt Express is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.