We are seeking an Infrastructure Support Specialist to join our growing IT team. You will be responsible for supporting our associates by installing, maintaining, and troubleshooting hardware, operating systems, and network-connected devices. This role requires a solid understanding of computer hardware, operating systems, and basic networking, along with a customer-focused mindset and strong problem-solving skills.

About the position:

• Monday - Friday, 8 a.m. - 5 p.m.
• Occasional off-hour or weekend work may be required based on operational needs
• Provide first- and second-level support for hardware, operating system, and connectivity issues
• Install, test, and deploy desktop computers, laptops, printers, peripherals, and other IT equipment
• Diagnose and resolve hardware, software, and network-related issues; perform minor repairs or coordinate equipment replacement
• Perform routine maintenance, hardware upgrades, and system updates to ensure optimal performance and equipment longevity
• Assist with inventory tracking, asset management, and lifecycle documentation for IT equipment
• Maintain accurate documentation of technical issues, resolutions, and internal IT procedures
• Collaborate with other IT team members, vendors, and external support partners as needed
• Provide end-user support in person, via phone, email, or ticketing systems, clearly guiding non-technical users through troubleshooting steps

• Competitive pay
• 8 paid holidays (after 30 days) and paid time off (after 90 days)
• Excellent insurance coverage that includes medical, prescription, dental, vision and hearing starting as low as $105.90/week for family plans and $40.20/week for individual plans effective after 30 days
• Company-paid life insurance and short-term disability benefits
• Traditional and Roth 401(k) plans with profit sharing that directs a portion of company profits into your retirement account
• Referral rewards - cash bonuses for referrals
• We have a supportive, team-oriented culture that encourages professional growth. Over 22% of our associates have been with us for 20+ years!

Ready to make a change? APPLY NOW to be an Averitt Software Support Specialist!
Averitt Express is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.